There are many ways in which we ensure you receive only the highest quality and most reliable services, our carers receive regular training to equip them with the necessary skills and knowledge to carry out their work in professional manner.

Reliability and timekeeping is recorded through our state of the art computer system, this system confirms the arrival and departure of your carer and also lets us know if your carer stays for the duration of the scheduled visit. This not only assists us with the safety of our staff, who often work alone in the community, it also confirms you are getting your service for the scheduled duration and on time.

As a company we know our greatest asset is the people we employ, as evidence of this and in recognition of our staff we are proud to say we are an accredited Investor In People employer. In addition to their skill and knowledge our staff are well know for their understanding and caring nature, this is reflected in the many testimonials and compliments we have received over many years.

Here at All About You we are good listeners, we hear what you say and we will act upon your wishes, we will not tell you "what's best for you" because we understand the only person who knows that is you. However, if you do need help in making a decision we provide you with information and assistance that will ensure the decision is made as close to you as possible.

As with all things in life we know that very often people accept what is offered, and very often this is not the best. Because we review your services with you on a regular basis you have the opportunity to tell us about your experience of the service, we will then ensure any changes necessary are made to improve quality and meet your expectations of the service.

From time to time we will send you questionnaire, this gives you an opportunity to rate your service and your carers, when completing the questionnaire you may remain anonymous. Anything you say or suggest will be taken with the views of other service users to improve the overall quality and range of services we offer.

We are registered with the Care Quality Commission, this is the government agency that regulates the work we do. In addition to this we are also a preferred provider to Lancashire County Council Social Services who closely monitor the quality of our services. Furthermore, to ensure your safety and security all of our staff are vetted by the Criminal Records Bureau prior to commencing work in the community.